Efficient, Flexible, and Tailored for Your Needs
We offer comprehensive utility billing services designed to optimize cost recovery and improve resident satisfaction. With decades of experience, we simplify the often complex utility billing process with flexible, transparent solutions tailored to meet the unique needs of your property—whether it’s a multifamily community or a commercial space. Our goal is to minimize administrative burdens while maximizing utility cost recovery, giving property managers the reliability and support they need. All charges are clearly itemized, ensuring that residents are only charged for what they use, eliminating confusion and promoting trust.
Our dedicated team is always available to provide expert support, from answering questions to offering insights into usage trends. With our commitment to seamless service, you can rely on Guardian to handle all aspects of your utility billing. Explore our four levels of service to find the perfect solution for your property.
Discover the Ideal Utility Billing Solution for Your Property
Level 1: Read & Monitor Only
This entry-level service provides simple, easy-to-understand meter read data available online, with hourly meter data for electric metering systems and leak detection for water meters. Meter data can be exported to CSV, allowing property management to perform their own utility charge calculations and resident billing.
Level 2: Read & Utility Charge Calculation
Along with online access to meter read data, hourly electric meter data, and water leak detection, Guardian calculates utility charges per unit each month. These charges are provided in a CSV file for the property and posted to resident accounts in property management/accounting software. Please note that Guardian does not mail bills to residents.
Level 3: Read & Bill (RB)
In addition to the services in Level 2, residents receive a utility bill each month from Guardian, which instructs them to pay along with their rent to property management. Property management receives a utility charge file from Guardian for posting to resident accounts in their property management software, with admin-level access to myguardianwp.com for submitting occupancy changes, viewing resident bills, and more. For properties without submeters, RUBS is available for water, gas and electric billing. Additional charges like trash, hot water energy, and pest control can also be included in the billing.
Level 4: Read, Bill & Collect (RBC)
Guardian manages the full billing and collections process. Residents receive monthly utility bills directly from Guardian, with flexible payment options such as telepayment, credit card, check, and automatic bill pay. Property management receives reimbursement by lump sum or direct deposit on the 10th business day of the following month. Full administrative access to myguardianwp.com is provided, offering reports and insights on billing, occupancy, and meter data.
Additional Support
We offer a range of additional services designed to streamline operations, ensure compliance, and enhance resident satisfaction, all while easing the burden on your property management team.
In-House Regulatory Counsel
Our in-house regulatory counsel keeps your property compliant with local, state, and federal utility regulations. This service reduces legal risks and ensures smooth, hassle-free operations for your property.
Property Management Software Integration
We offer seamless integration between utility billing and your existing property management software. This enhances efficiency, reduces manual tasks, and ensures accurate data across all systems.
Resident Call Center Support
Our team handles resident inquiries, payment processing, and issue resolution. This service improves tenant satisfaction and allows your property management team to focus on other essential tasks.